KNOWLEDGE BASE
Reduce ticket volume. Create articles with rich text and html editor. Automatically suggest articles when customers are creating tickets.
Organize knowledge base using categories and tags, create articles with a powerful html editor.
E-TICKETING MANAGEMENT
Manage tickets. Use as email management, keeping your existing email account and receiving all the functionality of the software, automatically turn emails from customers into tickets and send replies from software.
Categorize tickets. Assign tags or circulate tickets to agents/staff.
DASHBOARD & REPORTS
Use in-depth reports to get an overview of all important metrics, measure team performance and spot issues.
Able to generate reports on tickets, search, article views and more.
E-TICKETING WORKFLOWS & NOTIFICATIONS
Automate repetitive and other tasks with notifications. A simple if/then based software.
Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
APPEARANCE EDITOR
Fully responsive and will scale to the size of any devices.
Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
ADMIN MANAGEMENT
Customize the portal with user friendly settings. Manage users, groups, tags, pages, mail templates, translations and more.
Flexible role system to assign users and agents to teams, organizations, companies.
Allow users to change common settings like timezone, languages, country etc.
