A help desk is the single point of contact (SPOC) between the service provider (IT) and users for everyday activities. A typical IT desk software is capable of managing incidents and services besides handling user communications for things like outages and planned changes to services.

Technologies provide comprehensive and customized help desk resources, intended to provide the customer or end user with information and support related to a company’s or institution’s products and services. Technologies provides services such as to troubleshoot problems or provide guidance about products such as computers, electronic equipment, or software thru our hotline services.